Step 1: Type Appwiz.cpl in the Start/taskbar search field and then hit the Enter key to open the Programs and Features window. Troubleshooting tip 3 of 7 Check if Apple Mobile Device Support is installed
So, make sure that you have agreed to trust your computer on the iPhone.
To be able to access iPhone’s data on the computer, you will have to tap the Trust option. When you connect an iPhone to a PC, the iPhone shows the “ Trust This Computer?” prompt on its screen. You probably know about this, but many users forget this vital step.
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